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Terms and Conditions

· Clerical errors are subject to correction.

· Please note that all quotes and product information is being provided due to your representation that you (your company/firm) is not engaging in unfair or deceptive trade practices and/or unfair competition as set forth by the governing state and/or federal laws.

· No merchandise can be returned or deductions taken without authorization. All claims must be made within 5 days of receipt of goods, and include a detailed description of the alleged defect.

· Defective material may only be returned to Ball Chain Mfg. Co., Inc. after inspection of samples by Ball Chain Mfg. Co., Inc. and upon receipt from Ball Chain Mfg. Co., Inc. of shipping instructions specific to the defective goods authorized by Ball Chain Mfg. Co., Inc. to be returned. RMA# must be specified on all returned cartons and returning paperwork.

· UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXCLUDED. Our liability shall be limited to the price of the goods. No damages or charges of any kind, either for labor, expenses or otherwise, offered or incurred by the buyer in repairing or replacing defective goods occasioned by them, will be allowed, regardless of whether such products are used singly or as components in other products.

· This quotation is made for immediate acceptance and is void at our option unless accepted within 90 days of submission, and is subject to final approval and acceptance of our director of sales.

Orders of $5,000 or more cannot be placed online and must be called in. Our phone number is (914) 664-7500.

All claims must be made within 5 days after receipt of goods, and any/all returns are subject to a return fee of 15% of the order total or $25, whichever is greater.
Privacy Policy

At Ball Chain Manufacturing Co, Inc. ("Ball Chain") we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created this Privacy Policy ("Policy") to explain our privacy practices and procedures.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using this website, you are agreeing to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of this site, please review our Terms of Use.

This policy applies to, and is intended for, the use of persons residing in the United States, and for the delivery of products and services within the United States.

Information Collected on Our Website

We may collect information from you online when you purchase merchandise through our website in order to ensure a quality on-line shopping experience. When you purchase merchandise through our website, we will ask you to provide certain personally identifiable information such as your name, shipping address, e-mail address, telephone number(s), credit card number and billing information (name and address for billing if it differs from your shipping address).

Ball Chain may collect and use personally identifiable information in a limited number of ways. We may use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers (if you have so requested), and to respond to your inquiries.

We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence.

We may collect the following types of personally identifiable information through our website:

  * Information You Give Us: We may collect information you give us, such as your name, shipping address, e-mail address, telephone number(s), credit card number and billing information (name and address for billing if it differs from your shipping address), when you purchase a product or register with us in the "Create an Account" section on our website. We may also collect information about someone other than you, including that person's name, shipping or mailing address, telephone number, and e-mail address when you purchase a gift or perform a similar transaction for the benefit of a third person on our website.
  * Information We May Collect Automatically: We may automatically collect certain types of information whenever you interact with us on our website, such as your IP address and the type of Web browser you use. This information may be linked to personally identifiable information if you have registered with us in the "Create an Account" section of our website.
  * Information We May Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
    1. Credit information that allows us to complete transactions of Ball Chain products and services;
    2. Commercially available demographic and marketing information from third parties that allow us to improve our quality of service to you and inform you of products that may be of interest to you; and
    3. Update delivery and address information from our shipping agents and other source, which allows us to maintain current and accurate records to improve our quality of service for your benefit.

Uses Made of the Information

We may use information held about you in the following ways:

  * To ensure that content from our site is presented in the most effective manner for you and for your computer.
  * To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  * To carry out our obligations arising from any contracts entered into between you and us.
  * To allow you to participate in interactive features of our service, when you choose to do so.
  * To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods which may be of interest to you, and we or they may contact you about these by e-mail.

Information Shared with Third Parties

We do not share your personally identifiable information with other third parties, with certain exceptions. We may share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions just described. We also may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

Links to Other Sites

The website may also contain links to third party websites. The website may contain links to other Internet Web sites for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on this website, any information you disclose on that website is not subject to this Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. Ball Chain is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites. Ball Chain does not control these third parties' use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.

Our Use of IP Addresses and Cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report "aggregate information" to our advertisers. "Aggregate Information" is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They may help us to improve our site and to deliver a better and more personalized service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers and third-party websites may also use cookies, over which we have no control.

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear at the bottom of your browser indicating that any information provided cannot be viewed by a third party.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Making Changes to Your Personal Information

You can access and edit any of the personally identifiable information that you have provided by entering your e-mail address and password and using the "Edit Account Information" feature in the "My Account" section. You may also change your personal information in your account profile.

Our Policy on Contacting You

If you are an existing customer, we will only contact you by electronic means with information about goods similar to those which were the subject of a previous sale to you or where you have consented. You can opt out of receiving such communications from us at any time by e-mailing us at -

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

Changes to Our Privacy Policy

By using our website you consent to our collection and use of your information as described in this Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on this page. You should refer back to this page for the latest information and the effective date of any changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be e-mailed to, or write to us at Ball Chain Mfg. Co., Inc., 741 South Fulton Avenue, Mount Vernon, NY 10550.

Governing Law and Jurisdiction

All matters relating to the Website, orders, the company and these Terms of Use and any dispute or claim arising there from or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the courts of the State of New York in the County of Westchester. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.